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KMID : 0869620120290010065
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Journal of Korean Society of Hospital Pharmacists
2012 Volume.29 No. 1 p.65 ~ p.72
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Improving Clinical Pharmacy Services by Implementing a Pharmacy Technician System Based on Korean Pharmaceutical Law
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An Eun-Jin
Kang Hye-Kyung
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Abstract
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Hospital pharmacy practices have shifted from pharmacy outputs to patient outcomes.
Unfortunately, some Korean hospital pharmacists lack the opportunities to provide patients with
quality clinical pharmacy services and maintain their professional development because of a
heavy workload in drug distribution and maintenance of inventory.
Gyeongsang National University Hospital (GNUH) pharmacy department has changed the
framework of practice to focus on quality clinical pharmacy services. An operational manual for
Pharmacy Technician (PT) was developed in February 2009, which defines PT duties. Twelve
pharmacists and twelve PTs in the GNUH pharmacy department were included in this practice.
One year into the program, pharmacists’activities were evaluated by their clinical performance
and surveys.
Pharmacists and PT clearly recognized their duties involving professional judgement under the
law. Pharmacists’work-hours for drug distribution and maintenance of inventory were reduced
allowing them to perform clinical pharmacy services such as nutrition support consultation, anticoagulation service, IV admixture, therapeutic drug monitoring, drug information, and patient counselling. According to survey results, pharmacists enhanced their clinical capabilities by 83% and job motivation by 100%. PT clearly recognized their duties involving removing drugs from stock, placing products into containers, affixing labels to envelopes, and maintaining inventory by 96%.
The operational manual allowing PT to perform non-discretionary tasks helps pharmacists to
improve their focus on providing quality clinical pharmacy services.
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KEYWORD
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Pharmacy Technician, Operational manual, Clinical pharmacy services
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